Refund & Payment Policy
Transparent information about our service fees, payment terms, and refund procedures.
Payment Terms & Conditions
At Draperies Unlimited, we believe in transparency and fairness in all our business dealings. This policy outlines our payment terms, service fees, and procedures for refunds and cancellations.
We require payment for our services according to the terms specified below. All prices are quoted in US Dollars and do not include applicable taxes unless otherwise stated.
Service Fees & Deposits
Consultation Fees
We offer a free in-home consultation for projects valued at $500 or more within our service area. For smaller projects or consultations outside our standard service area, a nominal consultation fee may apply:
- Standard Consultation (within 25 miles) Free
- Extended Consultation (25-50 miles) $50
- Weekend or Evening Appointments $75
Consultation fees are credited toward your project cost if you proceed with our services.
Project Deposits
To secure your installation date and reserve materials, we require a deposit based on project size:
- Projects under $1,000 50% deposit
- Projects $1,000 - $5,000 40% deposit
- Projects over $5,000 33% deposit
Custom Order Materials
Custom fabrics and specialty orders require full payment for materials upfront. This policy ensures we can secure your specific fabric choices and avoid delays in your project timeline.
Refund Policy
Consultation Fees
Consultation fees are refundable under the following conditions:
- If you cancel at least 24 hours before your scheduled appointment
- If we are unable to keep the scheduled appointment
- If you proceed with a project valued at $500 or more
Consultation fees are non-refundable for same-day cancellations or no-shows.
Project Deposits
Project deposits are refundable, less any non-recoverable costs, according to the following schedule:
- More than 14 days before installation Full refund
- 7-14 days before installation 75% refund
- 3-7 days before installation 50% refund
- Less than 3 days before installation Non-refundable
Custom-ordered materials that cannot be returned or resold are non-refundable regardless of cancellation timing.
Service Satisfaction
We stand behind our workmanship with a satisfaction guarantee. If you are not satisfied with our installation services:
- Contact us within 7 days of installation completion
- We will schedule a follow-up visit to address your concerns
- We will make reasonable corrections at no additional cost
Fabric & Material Returns
Due to the custom nature of our products, fabric and material returns are subject to specific conditions:
Standard Fabrics
Uncut, standard fabrics in original packaging may be returned within 30 days for a full refund, minus a 15% restocking fee. Fabrics must be in resalable condition.
Custom & Specialty Orders
Custom-cut fabrics, specialty orders, and discontinued items are non-returnable. We recommend ordering fabric samples before committing to custom cuts.
Manufacturing Defects
If you receive materials with manufacturing defects, we will replace them at no additional cost. Please inspect all materials upon delivery and report any issues within 48 hours.
Final Payment
Final payment is due upon completion of installation services. We accept the following payment methods:
- Cash (exact change preferred)
- Personal checks (business checks accepted)
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- Payment apps (Venmo, Cash App, Zelle)
For commercial projects, net-30 payment terms may be available upon credit approval. A 1.5% monthly fee applies to overdue commercial invoices.
How to Request a Refund
To request a refund or discuss payment adjustments, please follow these steps:
Contact Us
Call us at (775) 883-8808 or email info@myrtillelacoste.com with your request.
Provide Details
Include your project details, invoice number, and reason for the refund request.
Review Process
We will review your request within 3-5 business days and contact you with our determination.
Refund Processing
Approved refunds will be processed within 10 business days using the original payment method.
Dispute Resolution
If you have concerns about charges or believe an error has been made, we encourage you to contact us directly. We are committed to resolving disputes fairly and professionally.
For unresolved disputes, both parties agree to attempt mediation before pursuing other remedies. Mediation will be conducted in Carson City, Nevada, by a mutually agreed upon mediator.
Contact Us
If you have questions about this Refund Policy or need to discuss payment arrangements, please contact us:
Last Updated: January 2025
Questions About Payments?
Our team is happy to explain any charges or discuss payment options that work for you.
Contact Us Today